Shipping & Returns FAQ

Image of Link from the Legend of Zelda fighting with Gannon

Please note that all of our prices are in Australian (AUD) Dollars

We carry all of our own products and ship them directly from our Warehouse in South Melbourne, Victoria - Australia. 

We package all of our items very carefully with high-quality protective equipment. So rest assured, we do our best to ensure your purchases will reach you safe and sound. 

We work hard to ensure that your orders are processed as quickly as possible, but most important to us is to ensure that your items are packaged safely.

For items that are in stock, please allow 3-5 business for processing before your orders ship. For pre-order items, please allow for 3-5 business days from when the item is taken into stock for your order to process and ship.

Please note that business days are (Monday to Friday 9am-5:30pm). You will receive an order confirmation email once your order is placed and a second email with a tracking code will be sent to you once your item has been shipped.

PRE-ORDER POLICY

A pre-order item is one which has not yet come into stock, but you are able to pre-purchase it in order to secure yourself a piece.

Pre-order items are especially important for limited releases, as we may pre-sell out an item, so pre-ordering is the only way to ensure that you've secured yourself a piece!

If you pre-order an item, payment is taken at the time of the pre-order. Please also note that any 'in-stock' or available items that have been added to the pre-order item(s), will be shipped together with the pre-order, not separately. 

SHIPPING WITHIN AUSTRALIA

Standard Pricing

Our shipping price varies depending on the weight of your order and begins at $8.95 to any Australian address.

Our shipping service is via Standard Australia Post eParcel and is trackable. 

Expected delivery times after processing (1-3 business days):

VIC: 1-2 business Days

NSW/ACT: 3-4 business Days

TAS: 3-4 business Days

SA: 3-4 business Days

QLD: 4-6 business Days

NT/WA: up to 11 business Days

Express

You may also select the option of domestic Express Post option at checkout. The shipping cost will depend on the total weight of the item(s) ordered as well as the location within Australia (this is automatically calculated by Australia Post).   

Australia Post guarantees next business day delivery through their Express Post Delivery Network to the following zones in Australia: Download List

INTERNATIONAL SHIPPING

Yes, we are able to ship to most countries around the world!

The best way to calculate the shipping cost is to add the product you’d like to your cart and proceed to checkout. At checkout, you can input your shipping information without entering any billing information. PixelCrib will not charge you until the billing portion of the checkout process is completed.

You will have the choice of selecting: 

Economy Air - the most economical option, but please note that this does not include tracking informationStandard - tracking is includedExpress - tracking is included

Shipping times will vary depending on where you live. After processing your order (3-5 business days), actual shipping may take anywhere from 2 weeks to over a month, in part due to different customs clearances of each country. To ensure quicker shipping times, you may also consider upgrading the shipping method to Express, which is a faster alternative. 

Have a read on Australia Post's International Postal Guide for country-specific information and regulations. 

International Customs

Since duties, taxes and fees are at the discretion of the customs office within the destination country, PixelCrib is unable to include these (potential) costs in the shipping price.

Therefore, international customers are responsible for any additional duties, taxes or fees that may be accrued or become payable. 

MISSING ITEMS

Please be aware that Australia Post will not allow an investigation to begin on missing items until a period of three weeks (15 business days) has passed since the last tracking scan.

For further information please click on the Australia Post's FAQ on Missing Items.

RETURNS

Change of Mind

If you have simply changed your mind about your purchase, PixelCrib may offer you a refund or exchange as long as you contact us about this within 14 days of receiving the item(s) and they remain in their original condition with unopened packaging. PixelCrib will not cover the cost of return shipping for change of mind items. When returning an item to us, we recommend that you use strong, secure packaging and utilise a postage carrier that with tracking information (and insurance - especially for international returns). 

Defective, Damaged or Wrong items received

If you received an item that is defective, appears to have been damaged in transit or the wrong item from what you ordered - please contact us within 14 days via our Contact Us page or calling (03) 9041 5243. In this instance, PixelCrib will either cover or refund you the return shipping cost for the confirmed faulty/damaged or incorrect items, within reason.

For returns within Australia, we do request however that you utilise an Australia Post pre-paid satchel for these returns.

Please note that our returns policy is in addition to your rights under Australian Consumer Law.

Above all, we want you to have a happy and awesome shopping experience with us. 

On the very rare occasion that something goes wrong, we will most certainly do our best to help you out. So, if you have any issues whatsoever, please get in touch with us via our Contact us page or email sales@pixelcrib.com directly!

Testimonials

These are some of the nice things people have said about us!

Colour me impressed! I had previously been ordering direct from overseas companies when purchasing vinyls, only to be slapped with massive postage fees, worsened by poor currency conversions, and long delivery times (often weeks, sometimes months). It really made me reluctant to indulge in expanding my collection.  I received my order today within a week of ordering, even with standard shipping and over a weekend. My order was packed to perfection, and despite its weight and bulk, everything arrived in flawless condition

Cassie Australia 🇦🇺

I am a customer from the US who has been looking absolutely everywhere for this vinyl! One of the most creative games designed in recent years, with one of the best soundtracks! Arrived in super protective packaging, ensuring the best condition! I’m so pleased with the customer service and attention to detail.

Monica USA 🇺🇸

Super duper on all levels! I was a really awkward customer given my present situation but seller was extremely understanding and even left a little get well soon note! Thank you so much! 6 stars out of 5 :3

Nicki UK 🇬🇧

Very easy to place order and team went above and beyond to ensure our transaction was smooth, care-free. They went beyond the call of duty shipping it on time (early in fact). Would recommend to anyone. 5 star seller. Thank you!!!!

Mark New Zealand 🇳🇿

This was a gift for my husband and he is absolutely in love with it. The shipping was really quick and the book is superb quality. Really happy with this

Sabriena Australia 🇦🇺

I purchased this as a Christmas present for my boyfriend, I was worried it may not get here in time as post has been incredibly slow..but it was dispatched the day I placed my order and arrived very quickly! Appears to be in perfect condition too, I'm sure my boyfriend will love it. :)

Jazz Canada 🇨🇦

The book was a gift and it came in perfect condition, carefully wrapped with full attention to ensure there was no postal damage, I couldn't be happier with the product or the service from PixelCrib

Cristean Netherlands 🇳🇱

I had a look at some other gaming vinyls also collectables and Pixelcrib offer these for a great price even competing with other places. Their checkout is smooth and easy, communication level and item dispatch and arrival are super speedy. Definitely a merchant I have already recommended to a friend and look at buying from in the future

Bianca Australia 🇦🇺

Arrived sooner than expected, perfectly sealed, packaged securely in mail

Rose USA 🇺🇸

Great service. LP in excellent condition. Fast shipping around the world.

Adrian Germany 🇩🇪

Haven't played LP yet, but ordering was very straightforward. Had to contact seller about delivery address & they were very helpful & quick to reply. Album turned up in perfect condition, and packaged really well & safe. Delighted with the service!

Allison UK 🇬🇧

Was shipped out right after ordering, arrived well packaged. Would gladly do business with you again, thanks

Hans Denmark 🇩🇰

I couldn’t be happier with the service and speed of Pixel Crib! I ordered this book along with 2 others from the visual series, they were shipped extremely quickly and arrived in perfect condition. Thanks guys! I’ll be back.

Garry Australia 🇦🇺

I just wanted to THANK YOU for going above and beyond for sending Neil and his family the C64. I also want to thank you for including the note in the packaging as well. Simply put, you so ROCK!!! :)

Jude USA 🇺🇸

Great stuff, friendly communication, super fast delivery, safely packaged, a true pleasure thank you!

Darryl UK 🇬🇧

It’s well-worth a look for the fact that they’re selling some pretty cool collectibles, gaming art and art books. They stock some pretty unique items that I’ve not seen anywhere else in Australia

Shannon (Press-Start) Australia 🇦🇺

As fast shipping as one could reasonably expect coming from Australia. LP arrived in excellent, mint condition. Not too bad pricing for a limited release I missed out originally. Overall, no complaints and a thumbs up.

Andrew Canada 🇨🇦

We were lucky enough to grab two pieces from PixelCrib for evaluation purposes (Untitled 1 from The Witness / A Cozy Yuletide from SUPERBROTHERS) to assess their quality and I was blown away by the premium feel and look of both pieces as well as the prompt and safe delivery. Aside from art, they stock a huge range of coffee table art books, retro consoles and collections of music. Most of the items are reasonably subtle and would not seem out of place in a home that you may share with a non-gamer, which I’m sure we’ve all felt the pain of in the past

Josh (OK Games) Australia 🇦🇺

Shipping was so fast it was unreal. Highly recommended!

Nathan USA 🇺🇸

Everything is ok. THANK YOU VERY MUCH!

Olegs Latvia 🇱🇻